Shipping & Return Policy

Return Address

If your return is accepted, items must be sent to the following return address:

Room 702, Lianhui Building
No. 101, Heping East Road, Longhua Street
Longhua District, Shenzhen, China

Returns sent to the wrong address or without prior authorization will not be processed.

Shipping Policy

We work with a network of reliable global suppliers to ensure fast and efficient delivery.

Order Processing Time

Orders are typically processed and shipped within 1–2 business days of purchase. A tracking number will be provided once your order ships.

Shipping Carriers

We use trusted shipping carriers including but not limited to:
UPS, FedEx, DHL, CJ Packet

Estimated Delivery Times

  • United States: 4–15 business days

  • United Kingdom: 4–15 business days

  • Europe: 4–15 business days

  • All other countries: 4–21 business days

Please note that shipping times are estimates and may vary depending on location, customs, and other external factors.

Eco-Friendly Shipping Option

We offer an eco-friendly shipping method that reduces the environmental impact of your order.

  • Shipments are routed for minimal environmental impact.

  • Emissions from transportation are calculated and offset via certified carbon projects.

  • You can select this option during checkout for a small additional fee.

Choosing this option allows you to reduce your carbon footprint with every order.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With tags and in the original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, contact us at efficanastore@gmail.com. Once approved, we will send you a return shipping label and instructions. Items sent back without prior return authorization will not be accepted.

You can always reach us at efficanastore@gmail.com for any return-related questions.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you receive the wrong product, contact us immediately so we can make it right.

Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards and sale items

Contact us if you have questions about your specific item.

Exchanges

To exchange an item, complete a return and place a new order separately for the desired product.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the EU, you have the right to cancel or return your purchase within 14 days, no questions asked. The item must be returned in its original condition, with tags and packaging, and a receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.

If it has been more than 15 business days since your refund was approved, please contact us at info@efficana.com.